Why The Nordstrom Employee Contact Center Is More Crucial Than You Think
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In a recent conversation, Tom Luther shared his perspective on the biggest roadblock facing The gap between average and high-performing CX isn't talent, budget, or tools. It's the question the operation was built around. Why is it so difficult to speak up in these situations? 🥴 Gopal Brugalette, Senior Applied Architect in Performance Engineering at Simons is making a bold retail move by taking over
